Terms and Conditions - x.doctor

These Terms and Conditions govern the use of the x.doctor platform, which facilitates the connection between patients and doctors for remote medical consultations. Please read carefully before using our services.

1. Introduction

These Terms and Conditions ("Terms") constitute a legal and binding contract between you ("User", who may be a Patient or Doctor) and x.doctor OÜ, a limited liability company registered in Estonia, with registration code no. 16536174, located at Harju County, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117 ("x.doctor", "we" or "Platform"). Contact details: support@x.doctor.

By accessing or using the Platform, you confirm that you have read, understood, and accepted these Terms, as well as our Privacy Policy. If you do not agree, do not use the Platform.

x.doctor is a technological intermediary that facilitates the connection between Patients and independent Doctors. We do not provide medical services, medical advice, or treatment and are not responsible for the quality, accuracy, or outcomes of any consultations or advice provided by Doctors on the Platform.

2. Definitions

3. Eligibility and Registration

To use the Platform, you must be at least 18 years old or the age of majority in your jurisdiction. If you are under this age, you may use the Platform only under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

Upon registration, you must provide accurate, complete, and up-to-date information. You are responsible for the security of your account and any activities conducted through it.

Doctors must provide valid proof of medical licensing and comply with all applicable regulatory requirements. x.doctor reserves the right to verify and reject any registration.

4. Description of Services

The Platform provides a digital environment for Patients to connect with independent Doctors for remote medical consultations. These consultations may include chat, video calls, or other supported formats.

x.doctor is not a provider of medical services and does not employ Doctors. Doctors are independent contractors, and the medical relationship is solely between the Patient and Doctor. x.doctor does not guarantee the availability, quality, or outcomes of any Service.

Remote consultations do not replace physical examinations or emergency care. In emergencies, contact local medical services immediately.

5. Doctor's Responsibilities

  1. The Doctor must provide Services in accordance with applicable laws, medical ethical codes, and professional standards in their licensing jurisdiction.
  2. The Doctor is solely responsible for the quality, accuracy, diagnoses, recommendations, and outcomes of the Services provided.
  3. The Doctor must obtain the Patient's informed consent, informing them about risks, benefits, alternatives, and consequences of refusing treatment.
  4. The Doctor must maintain the confidentiality of Patient information in accordance with data protection laws (including GDPR) and medical standards.
  5. The Doctor acknowledges that they are an independent contractor and not an employee, agent, or partner of x.doctor.

6. Patient's Responsibilities

  1. The Patient must provide accurate, complete, and up-to-date medical information to enable an accurate consultation.
  2. The Patient acknowledges the risks of remote consultations, including limitations due to the absence of physical examination, and accepts that advice is based on provided information.
  3. The Patient is responsible for following the Doctor's advice or seeking additional care if necessary.
  4. The Patient must use the Platform only for lawful purposes and not abuse the Services.

7. Payment Terms

  1. Patients may reload their account with funds that can be used for Services provided by Doctors or by x.doctor.
  2. x.doctor processes payments through authorized providers, deducting platform fees and applicable taxes before transferring funds to Doctors.
  3. All payments are final, except as specified in the Refund Policy.
  4. x.doctor reserves the right to adjust prices at any time, with prior notice.

8. Refund Policy

  1. Refunds are possible only for unused funds, if the request is made within 7 days of reloading.
  2. Partially used or expired funds are not refundable.
  3. Refunds may be subject to processing fees and will be made through the original payment method.

9. Dispute Resolution

  1. Any disputes between Patient and Doctor must be resolved initially through direct communication, facilitated by x.doctor if necessary.
  2. Disputes must be reported in writing to support@x.doctor. We will investigate and respond within 10 business days.
  3. Unresolved disputes regarding medical Services will be escalated to medical authorities or courts in the Doctor's jurisdiction.
  4. For disputes with x.doctor, binding arbitration applies under the auspices of the Tallinn Chamber of Commerce, Estonia, in accordance with its rules.

10. Limitation of Liability

  1. x.doctor does not provide medical advice, diagnoses, or treatment and is not responsible for any advice, diagnosis, treatment, or actions taken by Doctors on the Platform.
  2. x.doctor does not guarantee the accuracy, completeness, or usefulness of any information or Services provided through the Platform.
  3. To the maximum extent permitted by law, x.doctor will not be liable for direct, indirect, incidental, consequential, special, or punitive damages arising from the use of the Platform, including loss of data, revenue, or health.
  4. x.doctor's total liability will not exceed the amount paid by the User in the last 12 months.

11. Indemnification

Users (Patients and Doctors) agree to indemnify, defend, and hold harmless x.doctor, its affiliates, directors, employees, and agents from any claims, losses, damages, costs, or expenses arising from: (i) use of the Platform; (ii) breach of these Terms; (iii) medical Services provided or received; or (iv) any dispute between Patient and Doctor.

12. Intellectual Property

All intellectual property rights in the Platform, including software, content, and trademarks, belong to x.doctor or its licensors. Users have a limited, revocable, non-exclusive license to use the Platform in accordance with these Terms. You may not copy, modify, or distribute content without written permission.

13. Prohibited Uses

You may not use the Platform for: (i) illegal activities; (ii) harassment or fraud; (iii) uploading harmful content; (iv) interfering with security; or (v) any other unauthorized purpose. Violations may result in suspension or termination of the account.

14. Termination

x.doctor may suspend or terminate your access to the Platform at any time, with or without cause, including for breaches of the Terms. Upon termination, all rights cease, and unused funds may be refunded in accordance with the Refund Policy.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Estonia, without regard to conflicts of laws. Any unresolved dispute through arbitration will be resolved exclusively in the courts of Tallinn, Estonia.

16. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be posted on the Platform and notified by email. Continued use constitutes acceptance of the changes.

17. Severability

If any provision of these Terms is declared invalid, the remaining provisions remain in effect.

18. Contact

For questions, contact us at support@x.doctor or address: Harju County, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia.